A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you're selling.
Welcome to Zippymsg! We value our customers and aim to provide the best user experience possible. We understand that sometimes, despite our efforts, you may encounter situations where you need to request a refund. This Refund Policy outlines the terms and conditions under which you can apply for a refund for products or services purchased through Zippymsg.
Please read this policy carefully before making any purchase.
Eligibility for Refunds
Zippymsg offers refunds under specific circumstances. To be eligible for a refund, you must meet the following criteria:
- Subscription Cancellation within Trial Period: If you have subscribed to a paid service and wish to cancel it during the trial period, you can request a full refund.
- Service Outage or Technical Issues: In case of significant service outages or technical issues that prevent you from accessing the paid features, you may be eligible for a refund.
- Billing Errors: If you believe you were incorrectly charged or faced billing errors, you can request a refund for the amount in question.
To initiate a refund request, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email or the contact form available on our website. Provide relevant details about your purchase and the reason for the refund request.
- Verification and Assessment: Our support team will review your request and verify the eligibility criteria. We may ask for additional information or evidence to support your claim.
- Decision and Notification: Once the assessment is complete, we will notify you of our decision regarding your refund request. If approved, we will process the refund according to the original payment method.
Refund Time frame
The time taken to process your refund may vary depending on the payment method and your financial institution. Generally, refunds are processed within 5-10 business days of approval.
Certain services may not be eligible for refunds. These include:
- Services availed/used: If you have availed/used any part of the service, the corresponding fees are non-refundable.
Modification of the Refund Policy
Zippymsg reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns about our Refund Policy, please feel free to contact our customer support team at firstname.lastname@example.org.